Last updated: 22 May, 2023
Published on: 6 Mar, 2019
Save time and keep your enquirers updated with bulk messaging!
Save time and keep your enquirers updated with bulk messaging!
With the bulk messaging tool, you can easily update all unsuccessful enquirers when a pet is marked as adopted.
Learn how it works in 3 simple steps:
Step 1: Update the pet's status
- To send a message to all enquirers, you will first need to go to the pet’s listing and update the pet's status to ‘on hold’ or ‘adopted’.
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To update your pet's status, log in and go to 'Manage My Pets' to find the pet listing that you wish to update.
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Once on the pet's listing, you will find the option 'Update Status' at the top of their listing and details.
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Click on the drop-down, select the status you'd like to update to, and click the 'Update Status' button.
Step two: Send a bulk message to all the enquirers.
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Upon updating the pet's status, a pop up will appear with a preview message to send to enquirers informing them of this status change.
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For pets that have been adopted, this will be a preset message, however for pets changed to on hold, this message can be customised.
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To send, click the big green button which says ‘Yes, notify unsuccessful enquirers’ or ‘Yes, send enquirers an update’
Step three: Exclude the adopter or an enquirer from the bulk message
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Before the message sends, another pop-up will ask you to choose the adopter or enquirer the pet is on hold for (this is so we don’t send a notification to them).
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Select the individual from the drop-down menu which lists all those who sent an enquiry for the pet.
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Once you have selected the enquirer, or selected the 'none of the above' option, click 'Send notification'.
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And with that, all enquirers will be notified within the same conversation window where they first enquired about the pet.
You can also notify enquirers if your pet has been put on hold. Find out more here.