This website www.petrescue.com.au and its related pages including any mobile or other site or application that we may offer (Website) are owned and operated by PetRescue Ltd (ACN 123 057 536) (PetRescue, us, our or we).
We recognise the importance of protecting the privacy of any information capable of identifying an individual (Personal Information) and adhere to the Australian Privacy Principles (AAP’s) in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) which amends the Privacy Act 1988 (Cth).
1. Collection of Information
If you do not provide your Personal Information to us we may not be able to provide you with the goods and services you have requested.
3. Use of Information
As part of you using the Website, we may collect Personal Information about you in order for us to provide you with information, news and surveys and for you to take full advantage of our services. To do this it may be necessary for you to provide certain Personal Information to us to collect, hold and use as detailed below.
Subscribing to a free PetRescue Newsletter may involve submitting your Personal Information to us. Subscribing to a paid PetRescue Newsletter may involve submitting your Personal Information to us and to a third party payment gateway. This information is necessary for us to provide you with the services offered by the Website or the PetRescue Newsletter, including news, offers, surveys and information on ways you may choose to assist us or use our Website. You acknowledge that you have the option to opt out of your subscription by choosing to unsubscribe.
Subscription to Receive Offer and Deals from PetRescue Partners
Providing your Personal Information when subscribing to receive Offers and Deals from PetRescue Partners is necessary for the third parties to be able to provide you with the services offered, including news, offers, surveys and information. You acknowledge that by selecting to opt in, your Personal Information may be shared with the third parties and that you have the option to opt out of your subscription by choosing to unsubscribe.
Enquiring about a pet may involve submitting your Personal Information via the Website to a third party group with whom the pet is located. In doing so you will also be submitting your Personal Information to us. This information is necessary for us to provide you with the services offered by the Website including news, offers, surveys and information on ways you may choose to assist us or use our Website. You acknowledge that you have the option to opt out of this contact from us by choosing to unsubscribe.
Opening an account or registering to receive notifications from us may involve submitting your name Personal Information to us. This information is necessary for us to provide you with the services offered by the Website including news, offers, surveys and information on ways you may choose to assist us or use our Website. You acknowledge that you have the option to opt out of email contact from us by choosing to unsubscribe.
Sharing a Pet Profile
Sharing a Pet Profile may involve submitting your Personal Information to us and may also involve you submitting the recipient’s name, email address, address, telephone numbers and other contact details to us. This is necessary for the purpose of sharing the details of the pet with your chosen recipient. We will collect your Personal Information but we will not collect the recipient’s Personal Information. This information is necessary for us to provide you with the services offered by the Website including news, offers, surveys and information on ways you may choose to assist us or use our Website. You acknowledge that you have the option to opt out of email contact from us by choosing to unsubscribe.
Registering or setting up an account with us when you first make a donation may involve submitting your Personal Information and other requested details to a third party payment gateway and to the third party who operates it and provides that Personal Information to us. This information is necessary for the third party payment gateway to register and process your payment and for us to provide you with the services offered by the Website including information about your donation, news, offers, surveys and information on ways you may choose to assist us, work with us or use our Website. You acknowledge that you have the option to opt out of contact from us by choosing to unsubscribe.
Completing a survey may involve submitting your Personal Information. This information is necessary for us to collect information about Website users and how best to target our Website services. You acknowledge that you have the option to opt out of receiving a survey or email contact from us by choosing to unsubscribe.
Ordering any products from or promoted on the Website may involve submitting your Personal Information and payment details to us (in the case of products we offer directly) or a third party who offers or provides any other products or provides a payment gateway. This information is necessary for us or the third party to register and process your order or payment and for them or us to provide you with the goods or services you have ordered. We may receive this information back from the third party and may use this information to provide the Website services to you.
General Enquiries about our services may involve providing us with your Personal Information. This information is necessary for us to respond to your enquiry.
You agree to us collecting, holding and using your Personal Information for these purposes.
4. Collection by Third Parties
Our servers and third parties gather your IP address and browser details, and related information on location, software and ISP, to collect website statistics associated with our Website. This aggregate information is collated by third parties and provided back to us to assist in analysing usage of the site and provide advertising.
Cookies and Applets
Online users can opt-out from this third party preference data collection using either:
- the Online Choices opt-out tool provided at www.youronlinechoices.com/opt-out, where the user can select specific company(s) to stop them collecting this data; or
Please note that this opt-out tool and cookie management via the browser is specific to each computer including each version and type of browser. If an opt-out cookie is deleted from the browser’s cookie files, or if a different computer or browser version or browser type is used, the user will need to repeat the opt-out process.
5. Disclosure of Information
Apart from where you have consented or any disclosure is necessary to achieve the purpose for which Personal Information was submitted, Personal Information may be disclosed in particular situations where we have a reason to believe that doing so is necessary to identify, contact or bring action against anyone who may be damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose Personal Information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods and services either on our behalf or directly to you, or to assist us or to assist other third parties in providing you with goods and services. In these circumstances only, you agree to the disclosure of your Personal Information to those third parties in order to meet your request or order for any goods or services.
We disclose Personal Information to overseas recipients located in the USA, Canada and Singapore and we believe these recipients protect your Personal Information under their local laws in a substantially similar way to the Australian Privacy Principles and have mechanisms in place should you need to take action to enforce the protections of that law.
6. Holding of Information
We will store Personal Information by holding it in physical lists, internal database and third party databases or data services for the uses and purposes listed in Clause 3. We will take reasonable steps to destroy or permanently de-identify Personal Information that is no longer needed for any purpose for which the Personal Information may need to be used. However, some Personal Information may need to be stored as archives for record-keeping purposes.
7. Integrity of Personal Information
We endeavour to take reasonable steps to protect and keep secure, and ensure the security, integrity and privacy of, Personal Information submitted to us, and ensure ir is not misused, lost or accessed without authorisation, and to review and update our security measures regularly.
Our employees and the contractors who provide services to us are obliged to keep confidential any Personal Information held by us. However, we will not be held responsible for events arising from unauthorised access to your Personal Information.
8. Access to Information
9. Links to other sites
10. Problems or questions
For more information about privacy in Australia and protecting your privacy, visit the Australian Information Commissioner's website: www.oaic.gov.au.