What is Adopt Today?
Adopt Today is a secure payment application that allows your rescue group to accept online payments from pet adopters with immediate banking approval.
What problem does it solve?
The vast majority of our PetRescue members are small, volunteer-run community rescue groups who rely on the adoption fee from one rehomed pet to pay the vet bill for the next rescue pet. So when adoption fees are lost, unpaid or stolen, we know it has a significant impact on our members.
We developed the Adopt Today secure online payment system to assist, support and protect our rescue members.
How does it work?
As soon as your rescue group is successfully registered for Adopt Today, you can start accepting secure online payments for any of your listed pets. On each pet profile page, the ‘Pay via Adopt Today’ button will be only be visible to your PetRescue Group Admin and the Group Member who manages the pet listing.
Clicking the ‘Pay via Adopt Today’ button will open the secure payment form for the adopter to fill in with their contact and credit card details. And here’s the best bit, payment approval and confirmation from the bank/financial institution will be instant, which means the pet can go home the same day. What’s more, your rescue group will receive the full amount of your adoption fee within seven business days and all tax receipts will be taken care of by PetRescue.
How do I sign up for Adopt Today?
To ensure all your adoption payments are conveniently quick and secure, you can activate the Adopt Today online payment system and instantly display this payment option on all your pet listings. Please note, only Group Admins are authorised to activate Adopt Today.
- Log in to the 'Members Area', click on 'Group Profile' in the top menu, and select 'Edit' in the right-hand menu.
- Complete the section in your profile relating to 'Adopt Today', remembering to include all your adoption terms and conditions (as they appear in your existing adoption documentation) and submit.
- Open ‘Manage Listings’ and click on a pet listing to check that the 'Pay via Adopt Today' link is visible in the right-hand menu on the pet listing page.
How do I manage the Adopt Today payment process?
We recommend that you access the Adopt Today payment system on your computer, check the pet details and payment amount, then ask the adopter to complete their own credit card information.
If you are processing payment over the phone, you will need to email the adoption and Adopt Today terms and conditions for the adopter to read before any transaction is made.
Never ask an adopter to share their personal information and credit card details via email, as email accounts can be hacked by scammers (also known as phishing scams) exposing you and your adopters to fraud.
We do not take any bank charges out of your adoption fee, these are added to the total charged to the credit card. There’s also the option for adopters to make a small donation to PetRescue to help cover the cost of .
If the pet is returned during the trial period, and you need to issue a refund for the adoption fee, please make arrangements with your bank to securely repay the funds to the adopter’s credit card. Avoid sending refunds by cheque, money order, direct debit or cash so the refund can be easily tracked.
Please note, we do not provide refunds for the Adopt Today transaction fee, but if the adopter requests a refund of their donation to PetRescue, they can request a refund by emailing firstname.lastname@example.org
Log in to PetRescue.com.au and gain instant free access to the Adopt Today payment system today.