PetRescue's small helpdesk team is available round-the-clock to assist pet guardians, adopters, member rescue organisations, our supporters, and members of the community.
Here's how we can help:
🎧 Online Helpdesk - we are here to help!
PetRescue's online helpdesk operates Monday to Friday. Across our helpdesk mailboxes, the team responds to 354 emails a week, on average.
Adopters who have not received a response from the rescue group they applied to adopt from can email us at info@petrescue.org.au
Pet owners seeking advice on behavioural issues, affordable desexing, crisis care for their pets, and rehoming solutions can fill out our Tailored Pet Support questionnaire to receive personalised help.
Rescue groups, shelters and councils seeking technical support with their pet listings, free operational support and assistance with more complex or critical cases can contact us via members@petrescue.org.au
Councils seeking assistance in setting up or maintaining an effective direct-from-pound adoption program can email us at members@petrescue.org.au
đź’› Crisis Care - Helping pets and pet owners in their time of need
Through our free online helpdesk, our team assists people who are hospitalised, homeless, experiencing financial hardship and victims of domestic violence. While most of what we do is connect guardians with local organisations that offer outreach, crisis support services and safe short-term accommodation for their pets, we also work to find creatively tailored solutions to meet people’s personal needs for more complex situations.
We are currently in the process of expanding our national database to ensure our team is set up to extend their full support and provide relevant referrals to those in need.
Below are some areas we can assist with:
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Aged care support
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Domestic violence support
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Emergency pet accommodation
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Emergency vet services
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Homeless support services
We want to give all Australian pet owners a better alternative to surrendering their much-loved family pets when times are tough. If you or a pet owner you know needs assistance, please complete our Tailored Pet Support questionnaire to receive personalised help.
Make sure you provide as much information as possible, including your location and phone number, so that the PetRescue Helpdesk team can assist you as quickly as possible.