Last updated: 22 Jul, 2019
Published on: 6 Aug, 2013
New online payment feature coming soon - your questions answered
Thanks to the overwhelmingly positive response from members from both a security and practicality point of view, new functionality is coming to PetRescue that will adopters to pay adoption fees with a credit card.
As part of the rollout, here’s are the answers to a few questions;
- Will just anyone be able to ‘buy’ one of my pets?
No - you (and your team) control access to the payment system, so only once the adoption has been approved is the adopter able to make a payment for the pet (eg, after your meet and greet, or after a trial period).
- How are the payments processed? Is it secure?
The payments are electronically processed online by eWAY and NAB.
All data entered into the payment system is secured by bank-level encryption, and the adopter’s credit card details are only sent to the payment processor (eWAY), not seen nor stored by PetRescue.
- Do I need to buy an EFTPOS machine?
No - you will not need to purchase any hardware. The payment will be processed via the PetRescue website, and you can use your computer, tablet or smartphone to complete the payment with the adopter.
- Is there a cost to us?
A processing fee will be charged to cover overheads, credit card facility fees etc - at this stage, we expect this fee to be under $5 per payment. The processing fee will be added to the adoption fee paid by the adopter, not deducted from the adoption fee - so groups will receive the full adoption fee, as per normal.
- When will I receive the payment?
Payment approval is immediate - as soon as a payment has been successfully processed, you know that the funds have been cleared and you’re able to complete the adoption process.
Payment receipts will be automatically issued to the adopter via email, a copy sent to the group and you will have the option to print a copy for them if you wish.
We anticipate bulk-processing collected funds to our members’ bank accounts on a weekly basis initially (to keep our overheads to a minimum).
If you have further questions, please don’t hesitate to contact us at firstname.lastname@example.org.
We look forward to bringing you more information as the feature is rolled out.