Free helpdesk
The first line of support for people and pets in need.
PetRescue's free online helpdesk operates Monday to Friday and is often a lifeline - being the first line of support for people and pets in crisis, owners who don't know where to turn for help, and people assisting found pets in their communities. On average, we receive 175 enquires a week, requiring a dedicated team to triage the requests so that every enquirer receives the advice and assistance they need.
Adopters who have not received a response from the rescue group they applied to adopt from can email us at info@petrescue.org.au
Pet owners or human support workers seeking advice on behavioural issues, affordable desexing, crisis care for pets and rehoming solutions can complete our short Tailored Pet Support questionnaire.
Rescue groups and shelters seeking technical support with their pet listings, free operational support and assistance with more complex or critical animal rescue cases can contact us via members@petrescue.org.au
Pounds seeking membership, technical support with their pet listings and assistance in setting up or maintaining an effective direct-from-pound adoption program can email us at members@petrescue.org.au
Foster carers and volunteers can contact us via info@petrescue.org.au for assistance with finding a local rescue group, shelter or pound in need of foster or volunteer support.
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If you’re a rescue group, shelter or pound, find out more about listing your rescue pets on PetRescue by contacting members@petrescue.org.au