Free helpdesk
The first line of support for people and pets in need.
PetRescue's free online helpdesk operates Monday to Friday and is often a lifeline - being the first line of support for people and pets in crisis. On average, we receive 175 enquires a week, requiring a dedicated team of online volunteers to triage the requests so that every enquirer receives the advice and assistance they need.
Adopters who have not received a response from the rescue group they applied to adopt from can email us at info@petrescue.org.au
Pet owners seeking advice on behavioural issues, affordable desexing, crisis care for their pets and rehoming solutions can email us at info@petrescue.org.au
Rescue groups and shelters seeking technical support with their pet listings, free operational support and assistance with more complex or critical animal rescue cases can contact us via members@petrescue.org.au
Pounds seeking membership, technical support with their pet listings and assistance in setting up or maintaining an effective direct-from-pound adoption program can email us at members@petrescue.org.au
Foster carers and volunteers can contact us via info@petrescue.org.au for assistance with finding a local rescue group, shelter or pound in need of foster or volunteer support.
Our impact in the last 12 months...
9,000+
helpdesk enquiries answered
3,500+
conversations assisted with pet adoption enquiries
800+
conversations delivered assistance to rescue members
350+
emails delivered personal advice to pet owners
100+
conversations gave advice to assist foster carers
You can help thousands of homeless pets every year. Sign up to give monthly
If you’re a rescue group, shelter or pound, find out more about listing your rescue pets on PetRescue by contacting members@petrescue.org.au