Free helpdesk

The first line of support for people and pets in need.

PetRescue's free online helpdesk operates Monday to Friday and is often a lifeline - being the first line of support for people and pets in crisis. On average, we receive 175 enquires a week, requiring a dedicated team to triage the requests so that every enquirer receives the advice and assistance they need.

Adopters who have not received a response from the rescue group they applied to adopt from can email us at info@petrescue.org.au

Pet owners seeking advice on behavioural issues, affordable desexing, crisis care for their pets and rehoming solutions can email us at info@petrescue.org.au

Rescue groups and shelters seeking technical support with their pet listings, free operational support and assistance with more complex or critical animal rescue cases can contact us via members@petrescue.org.au

Pounds seeking membership, technical support with their pet listings and assistance in setting up or maintaining an effective direct-from-pound adoption program can email us at members@petrescue.org.au

Foster carers and volunteers can contact us via info@petrescue.org.au for assistance with finding a local rescue group, shelter or pound in need of foster or volunteer support.

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If you’re a rescue group, shelter or pound, find out more about listing your rescue pets on PetRescue by contacting members@petrescue.org.au